FAQ

Ordering

At LiraMode, we know how eager you are to slip into your new 女装 (women’s clothing)—whether it’s a tailored blazer for the office, a flowy dress for a weekend brunch, or a cozy knit sweater for cooler days. That’s why our team works diligently to process and ship your order with care. Most standard styles, like basic tees, classic trousers, or simple dresses, are inspected, folded with precision, and shipped within 1–2 working days. We use soft, breathable garment bags to protect fabrics from snags and sturdy boxes to ensure your pieces arrive wrinkle-free and ready to wear.

For more intricate designs that demand extra attention—such as hand-embroidered blouses, lace-detail dresses, or multi-layered coats with complex stitching—processing times may extend to 3–4 working days. This extra time allows our quality team to check every detail: verifying stitch integrity on delicate fabrics, ensuring embellishments (like buttons or sequins) are securely attached, and confirming that hems and seams are perfectly aligned. We want every piece to feel as 精致 (polished) and durable as it looks, no matter how detailed the design.

Please note: Orders placed after 3:00 pm EST on Fridays, or over weekends and public holidays, will be processed on the next business day. Once your package leaves our warehouse, we’ll send a confirmation email with a tracking number, so you can follow its journey and count down to the moment you unbox your new LiraMode pieces.

LiraMode delivers women’s clothing to fashion lovers worldwide, with shipping available to nearly every country. Whether you’re in a bustling city, a quiet suburb, or a remote town, we’ll ensure your new garments reach you.

Shipping times vary by location: Most orders within North America and Europe arrive in 5–10 working days, while international deliveries to Asia, Australia, and other regions typically take 10–15 working days. These are estimates, and delays can occur due to factors like customs processing (some countries have specific regulations for textiles), local postal disruptions, or unforeseen events (such as weather issues)—regrettably, these are beyond our control.

For orders shipped outside our base country, note that you may be responsible for additional customs fees, import taxes, or duties. These charges are set by your country’s regulations (not LiraMode) and can vary based on the garment type or value. We recommend checking with your local customs office before ordering to avoid unexpected costs.

Your satisfaction is our priority, and we’re here to help with any order-related questions. Whether you need to track a shipment, check stock for a specific size, adjust your order details (like swapping a color), or clarify delivery timelines, our customer service team is ready to assist.

The best way to reach us is through the contact form on our “Contact Us” page. Include your order number, a brief description of your query, and your preferred contact method (email or phone), and we’ll respond within 1–2 working days. For urgent issues—like a last-minute address change before shipping—use our live chat feature during business hours, where a representative will assist you promptly.

Product

At LiraMode, we believe exceptional clothing starts with responsible materials. We source our fabrics and trims ethically and sustainably, prioritizing quality, comfort, and support for local communities.

A large portion of our materials—from soft cotton and breathable linen to durable denim and luxurious silk—comes from trusted local suppliers. This not only reduces our carbon footprint by minimizing transportation but also supports regional textile artisans and small businesses, preserving traditional craftsmanship skills.

For specialized materials (like organic fabrics, vegan leather accents, or eco-friendly dyes), we partner with global suppliers who share our commitment to ethical practices. Every material undergoes rigorous testing: Fabrics are checked for softness, durability, and colorfastness, while trims (like zippers or buttons) are evaluated for functionality and safety. We want your garments to feel as comfortable after months of wear as they do on the first day.

We strive to ensure product images on our website reflect the true colors of our clothing, so you know exactly what to expect. Our photography team uses professional lighting and high-resolution cameras to capture lifelike hues—from the rich burgundy of a sweater to the soft ivory of a blouse or the vibrant emerald of a dress.

That said, slight color variations can occur. These may stem from small differences in fabric batches (natural fibers like cotton or linen can have subtle tone variations) or variations in monitor settings (brightness, contrast, or screen calibration can affect how colors appear). Rest assured, these differences are minor and won’t alter the garment’s overall look. If you’re unsure about a color—for example, wanting to match a specific accessory—feel free to contact our team for additional photos or fabric swatch requests.

Returns

We want you to love your LiraMode clothing. For full details—including timelines, eligibility, and step-by-step instructions—visit our dedicated “Returns & Exchanges” page.

In short: Most unworn, unaltered garments can be returned within 30 days of delivery, provided they’re in their original condition with tags, packaging, and any attached accessories (like belts) intact. Custom-made items (such as tailored pieces) may have specific guidelines, which are clearly noted on their product pages.

We package every garment with care—using tissue paper to protect delicate fabrics, padded envelopes for knits, and rigid boxes for structured pieces—to ensure they arrive perfect. But if your clothing arrives damaged, defective, or incorrect (e.g., a torn seam, flawed fabric, or wrong size), please notify us right away.

To resolve this quickly, contact us through our “Contact Us” page within 7 days of delivery. Include your order number, clear photos of the issue, and a copy of the delivery note. Our team will review your claim promptly and arrange for a replacement, repair, or full refund—whichever you prefer—at no extra cost. If we need the damaged item returned for inspection, we’ll cover the return shipping fees.

Payment

Currently, LiraMode does not offer cash on delivery (COD). This helps us ensure secure, efficient transactions for both you and our team, as COD can cause delays or errors that might slow down your order.

Instead, we offer secure, convenient payment methods: Major credit cards (Visa, Mastercard, American Express), debit cards, and trusted digital wallets like PayPal and Apple Pay. All transactions are protected by industry-leading encryption, so your payment details stay safe. These methods also make returns or refunds easier to process, ensuring a smooth experience.

Yes! We’ve partnered with Afterpay to offer flexible payment options for customers worldwide—including those in Los Angeles. With Afterpay, you can split your purchase into four equal, interest-free payments, due every two weeks, with no hidden fees (as long as payments are on time).

This option is available for most styles, making it easier to refresh your wardrobe—whether you’re ordering a new outfit, a set of basics, or a statement piece—without waiting. Simply select Afterpay at checkout, create an account (or log in if you’re a returning user), and follow the prompts to complete your order. Your clothing will ship as usual, so you can start styling your new pieces sooner while managing payments on a schedule that works for you.